First off I am sorry to hear you are having an issue with one of our products.
To resolve a warranty issue please read and follow these steps.
1 - You must first create a support ticket, Please descibe your issue as well as possible.
A Good Example is like this:
"It is a Magic Pie 3 with GM 48v10ah Battery. My bike was working fine then suddenly it died.
The lights on the throttle are still on but it will not go".
A responce to this will likely come imediately as we dont have to look up what kit
you have or ask what problem you are having. trouble shooting info can be sent
without any further questions or research.
A bad example like the following means nothing:
"I have a problem, I called Gary on the phone and he told me to create a support
A good responce will be delayed
as no information was given to tell what the issue is.
I will then have to ask what the issue is and this causes a delay.
A responce can also be delayed
if you describe your issue but do not list what
product you are have an issue with. I will either have to ask you what product you have
or research it when time is available.
PLease Note: If you already described your issue in email please paste it into a
support ticket. We can not efficiently provide support through email. We simply
get way to much email not to lose you.
2 - Please create your ticket by following this link:
A responce to your support ticket will come quickly. You will most
likely be asked to complete a few tests to determine the issue.
Once we determine what is most likely the issue we will do one
of two things. We will either send replacement parts or ask you
to send items back for testing.
DO NOT SEND ANYTHING BACK UNLESS YOU ARE ASKED TO SEND IT BACK AND GIVEN INSTRUCTIONS ON HOW TO DO SO.