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Shipping Policy

Shipping Policy

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, you will be presented with one or more shipping options for you to chose from. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Some countries are not as “shipping friendly” as others and the shipping charged will not be enough to get the products to you. If this is the case we will contact you and offer you to pay the additional charges before we ship or we will refund you 100 percent of the transaction.

In most cases once we ship your products will arive in a timely fasion to your door. Once we ship if any additional cost arises like customs fees, taxes, additional shipping costs or currier costs or any additional charge to get the products to you become your responsibility.

 

Shipping and processing times.

All orders placed before 2 PM eastern standard time ship the same day. Orders placed after 2pm are shipped the next business day. Sometimes during peak season it can take an extra day or two to get the shipment out but we do our best to avoid these delays. Honestly we do our best, but we can't perform miracles.

Product Received is damaged.

If you receive a product damaged it must be reported immediately.

If there is any damage to the box please take pictures before you open it and report the damages to the courier immediately before you receive it. Our items usually get shipped by Canada post and if anything comes damaged take pictures before you receive it or if you are not home, please have whoever is home just refuse it. Have them tell the courier to send it back to your local post office so the correct person can pick it up. They have no problem with this if you tell them. You can then go and pick it up later. Please take pictures of the damages and the label while it is on the counter at the post office before receiving it. If there are damages all our shipments are insured and you may need to prove the box was damaged. Even if the box is damaged you must still accept it before they send it back. Usually within 5 days. Any claim of damage will be ignored. They will charge us for shipping it back to us and then back to you again.

Please also keep in mind our shipments are packed very well and the boxes can be incredibly beaten up and the product still arrives fine.