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Warranty_Policy

Warranty Policy

All of our products have a full one year warranty for non commercial use. If you have an issue with a product you must first contact us by clicking "Warranty" then "Warranty Issue" on the website. Then we can attempt to trouble shoot the problem. We may ask you to do several tests to try to determine the problem. We may at our discretion send you parts for you to repair your item. If we feel repairs by the customer are not possible you will have to ship the item back to us at your expense. Once we receive and examine the returned product and decide the issue is not due to negligence of the customer, we will repair or replace the product and ship it back to you. If we decide the product has failed due to negligence of the customer then we will estimate the repair or replacement cost and bill you for that cost and the cost of return shipping back to you. Once this is paid we will perform the repair or replacement and ship it back to you. If you decide you do not want to proceed with the repair or replacement you can pay the shipping to have it returned to you or it will simply be discarded or destroyed.

This warranty does not cover or warranty damage to the unit caused by: 1. Defects, malfunction, or failures resulting from abuse, misuse, modifications, alterations, improper storage, use of unauthorized attachments including failure to provide or perform required maintenance services. Preventive maintenance is the warranty holder's responsibility. 2. Damage caused by dirt or corrosion in all of this forms, including, but not restricted to rust, salt water, varnish and moisture. 3. Failure to follow the setup, pre-delivery service, and adjustments. 4. Damage caused by pressure, or steam cleaning of the product. 5. General wear and tear. 6. Damage caused during any form of racing, commercial use, crash damage included but not limited to fork or F.T.C damage or any use deemed improper by Golden Motor Canada or the original distributor/manufacturer, acting reasonably.

Golden Motor Canada or the original distributor or manufacturer's, sole obligation under this warranty is to replace or repair, at it's option, any part found to be defective. Parts replaced or repaired under this warranty are warrantied only for the balance of the warranty period. All defective parts replaced under warranty become the property of Golden Motor Canada or the original distributor or manufacturer. For warranty repairs, you must at your expense, arrange shipment for sending your product to Golden Motor Canada. If the product has failed and judged by Golden Motor Canada that the failure is not the fault of the consumer the product will be repaired or replaced and shipped back at our expence. This limited warranty is in lieu of all other warranties. Any implied warranty of fitness for a particular purpose, merchantability or otherwise, is specifically denied. Some states do not allow how long an applied warranty lasts so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have specific legal rights that vary state to state or province to province.

 

Special note for batteries: We only warranty the keyswitch, battery cells and BMS. Other additional items like USB ports and LED lights are not warrantied. Batteries that come in bags, we do not warranty the bag.

DO NOT SEND ANTHING BACK TO US WITHOUT CONTACTING US FIRST!

 

Please use the postal system to return items. Not UPS, FedEx or any other shipping service. Items must be shipped back. We do not accept drop-offs.

 

Gary Salo